You can contact us in various ways; these are listed below to ensure that you receive the fastest response possible:
By Phone: 0508 226 000
By Fax: 0508 226 001
By Mail: ACN Pacific Pty Ltd Complaints,PO Box 90694, Auckland MSC, Auckland 1142
By Email: enquiries@acn.co.nz
Once you have contacted us, ACN will do everything possible to answer your question or provide a suitable solution.
If your enquiry cannot be resolved, or you’re not happy with the answer provided, your enquiry will be escalated to a Customer Service Team Leader or Supervisor. Should you still remain unsatisfied, you may be asked to put your complaint in writing to our Complaints Officer. Your complaint will be investigated and responded to in writing or by phone.
Written complaints should be addressed to:
ACN Pacific Pty Ltd Complaints
PO Box 90694
Auckland MSC
Auckland 1142